Legal
Terms & Conditions
A plain-language summary of your membership terms, plus links to the complete Service Agreement for each plan.
Legal
A plain-language summary of your membership terms, plus links to the complete Service Agreement for each plan.
Existing homeowners have a 30-day waiting period before Homeowner Coverage claims are eligible. New homeowners purchasing Omnio as part of a real estate transaction have coverage that begins on closing — no waiting period.
Core home systems (HVAC, plumbing, electrical, water heaters, garage door openers), kitchen and laundry appliances, Florida essentials (pools and spas including salt water, outdoor kitchens, whole-home generators, sprinkler systems, external water/sewer/gas lines), and items unique to Omnio (no age limits on appliances, motorized blinds, refrigerant, alarms).
Items not in proper working order on the effective date, known defects, and pre-existing conditions are not covered.
Florida primary residence only. Not valid for rentals or commercial property. Guest houses and separate structures require additional Guest House Coverage.
Full refund if cancelled within the first 30 days with no service provided. After 30 days or after service, refund is pro-rated for the unused term, minus a $25 cancellation/processing fee and the cost of any services provided.
The underlying agreement lists a $75 trade service fee, which Omnio absorbs as part of your membership — nothing out of pocket when a technician visits.
Disputes are resolved through binding individual arbitration (no class actions). Members may opt out of the arbitration clause by sending certified mail within 30 days of purchase.
The underlying Service Agreement is issued by Applied Warranty Services (AWS). The Maintenance Agreement is administered by New Leaf Service Contracts, Inc., 433 E. Las Colinas Blvd., Suite 900, Irving, TX 75039. Omnio is the concierge brand; these partners handle the legal and contractual backend.
Full Documents
The full legal text governing each plan. If anything in the summary above conflicts with the full document, the full document controls.
Omnio Signature Plus — Service Agreement (FL)
Questions about your terms? Call your concierge at (888) 466-6646 or email info@omnio.com.
